← All products

Product 05

The Custom Conversation Pack Engine

Send every prospect a personalised, branded pack within 24 hours of their consultation, built from what they actually told you.

For coaches and consultants whose follow-up currently undoes the impression the call created.

Request a live demoDelivering packs to real bookers every day

The problem

Most consultations end with a promise to send something over. Two days later a generic PDF arrives that could have gone to anyone. The specific problem the prospect described, the exact gap they named, the situation they were worried about: none of it appears in what they receive.

So the experience of the service gets worse after the call than it was during it, and the premium price becomes harder to justify at precisely the moment the prospect is deciding.

The team that delivers it

Personalised Pack Writer
Personalised Pack Writer
Conversation Pack Producer
Conversation Pack Producer
Conversation Pack Reviewer
Conversation Pack Reviewer
Diagnostic Conversation Designer
Diagnostic Conversation Designer
Diagnostic Conversationalist
Diagnostic Conversationalist
Localisation & Language Analyst
Localisation & Language Analyst

What it does

A structured diagnostic chat runs first, and it is the whole point. The Diagnostic Conversationalist extracts the prospect's real situation, their specific gaps, their professional context and their goals, in 8 to 15 minutes.

The Localisation and Language Analyst structures that intelligence bilingually. The Personalised Pack Writer produces drills, scenario dialogue and curated vocabulary matched to exactly what the prospect described. The Conversation Pack Producer compiles it into a branded PDF carrying your logo, colours and typography. The Reviewer checks content accuracy and layout before anything leaves.

The pack is dispatched over WhatsApp within 24 hours of the diagnostic. The prospect opens something that could only have been written for them.

Shipped inside EnglishFluency.Online, delivering a pack per booker daily, with English and Italian generation proven in production.

The strategy it enables

A tangible personalised deliverable gives every following conversation a reference point, and puts evidence of your quality in the prospect's hands before the invoice arrives. In European markets WhatsApp delivery also opens the channel where the buying decision is most likely to be made.

Who it is for

  • Language tutors and executive English coachesWhose pricing power depends on the quality of what the prospect receives before they buy.
  • High-ticket coaches and consultants in any fieldUsing a discovery conversation as the primary qualification step and wanting it to produce an asset.
  • Educational service businessesNeeding automated post-diagnostic delivery without adding administrative headcount.

Pricing

Starter

CHF 490 / month

  • Up to 50 packs a month
  • Bilingual generation
  • WhatsApp delivery
Start here

Annual licence

CHF 8,900 / year

  • Full pipeline on your infrastructure
  • Custom language pairs
  • White-label for coaching networks
Start here

This product was built inside EnglishFluency.Online for language coaching and adapts to any practice where a discovery conversation should end in a deliverable rather than a promise. The diagnostic question paths are rebuilt around your qualification criteria during onboarding.

Technical documentarchitecture, integrations, setup

Stage 1: diagnostic intake

  • Diagnostic Conversation Designer: question logic and qualification branches
  • Diagnostic Conversationalist: live intake chat with the prospect
  • Interface: web chat widget, embeddable on your booking page
  • Duration: 8 to 15 minutes
  • Output: structured prospect dossier as JSON covering level indicators, gap categories, professional context and scenario priorities

Stage 2: synthesis and writing

  • Localisation and Language Analyst: bilingual data structuring, gap extraction, context flagging
  • Personalised Pack Writer: custom dialogue drills matched to the prospect's scenarios, targeted vocabulary with examples, professional phrase bank, practice scenarios specific to the stated context

Stage 3: compilation and review

  • Conversation Pack Producer: branded PDF layout using your logo, colours and typography
  • Conversation Pack Reviewer: content accuracy, layout validation, language check

Stage 4: delivery

  • WhatsApp Business API dispatch within 24 hours
  • Fallback: email via SMTP or SendGrid
  • Delivery confirmation and open tracking where available
  • CRM status update on delivery

WhatsApp requirements

  • WhatsApp Business API account through Meta Business Manager
  • Message template pre-approval for outbound delivery
  • Phone number verification
  • Meta conversation fees apply, currently around EUR 0.08 per conversation and subject to change

Branding, languages and CRM

  • Your logo as SVG or PNG, primary and secondary colours, Google Fonts or a custom upload, cover page template
  • English and Italian proven, additional pairs configurable
  • CRM: GoHighLevel, HubSpot, Airtable via webhook
  • Week 1: diagnostic question design, qualification criteria, vocabulary taxonomy
  • Week 2: PDF brand template, WhatsApp API setup, CRM integration, test pack review